Oct 23, 2013 05:04 PM
6140 Views
It was a roller coaster ride when it comes to my first order with fashos.com. I placed an order for Franco leone shoes for my bro's marriage and asked for a delivery in 3 days. My order was shipped on day 2 but their courier partner (dtdc) misplaced my order. I got frustrated due to the delay and called up their support no, to my surprise, my call got connected to Mr. Mayank, he not only assured me that the order will be delivered next day but he kept me updated on the progress.
He took an approval to ship another pair directly via their own courier guy to ensure that I get my order on time. I have dealt with almost all online major players but have never experienced this kind of personal commitment when it comes to customer satisfaction. I would request fashos management to give Mayank a pat on his back for his exceptional commitment towards customer experience.
5 star service
