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MouthShut Score

25%
1.66 

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Fashionandyou or patheticandworst
Jan 02, 2015 10:15 PM 5595 Views
(Updated Jan 21, 2015 05:32 PM)

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First time shop with them and my experience was horrible. I placed wrong order and hence requested them to cancel my order. Every time I called CC center their executive confirmed me request received and will soon you will get your refund. In order to know the status called them next day, executive told me they don't received any request and now raising cancellation request.


After few days the status was same and told me no request received and raising again. This happened thrice and I paid almost 40-50 rs. In std calls. CC is so pathetic they put me on indefinite hold. I'm still waiting for refund.


I am not sure with that type of service how long they exist in competitive market.


Like to add:They arranged a reverse pickup on 6 Jan, I'm still waiting for my refund.


So even if any customer received a worst product dont ask for return/refund, try to use that product only because you cant expect the refund of your money. But avoid next time.


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Brand Response

Dear Vipin,
Greetings from FashionandYou.com!
Firstly please accept our sincere apologies for the unsatisfactory experience you've had on your recent purchases.
We request you to share your order number or contact details as well so that we can share this feedback with our Customer Care team and check as to why your cancellation request was not processed after the first call itself.
Regards,
Team FNY

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By: FashionandYou | Jan 04, 2015  04:12 PM Comments 3

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