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25%
1.66 

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Worse Customer Service-Worse comittments on delive
Dec 22, 2014 06:45 PM 16181 Views

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My last two experience with Fashionandyou is highly disappointing.  I have placed two orders(order no. 120191544 and 120153587), almost more than a week before and inspite of so many follow ups, I am not getting any concrete status about the delivery of products. I have made the purchase on prepaid basis and now wondering whether i've put my money in risk.


they never deliver the order on time, infact last time they did not deliver the product and after gud 30 days they updated us(finding some source in the company internally and checked) that they are not able to procure the product from vendor thus can't deliver it.


You guys are really pathetic, The best thing is that I've got all the conversations with the call center executive, recorded and now thinking to put a complaint about this Online shopping website in  consumer court if i'll not get my products by next two days maximum or my money back.


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Brand Response

Dear Sarika,
Greetings from FashionAndYou.com!
Firstly please accept our sincere apologies for the unsatisfactory experience you've had on your recent purchase.
We would like to clarify that since FNY is an inventory light business we do not keep stock of all products with us, hence most of the material is procured only after orders have been successfully placed on the website. Thus, there might be instances wherein the vendors supply us either short quantity or products which have quality issues in which case the dispatches get delayed.
Please note that your refund for the paid amount has been successfully initiated on 26th Dec. through HDFC, and the amount will take 3-5 working days to reflect in your bank account.
Once again we regret the inconvenience caused and assure you of better services in future!
Regards,
Team FNY

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By: FashionandYou | Dec 28, 2014  02:48 PM Comments 0

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