Name: Pathetic Services
Item: Fashionandyou
Rating: 1
Author: a Mouthshut User

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monica_284

Gurgaon India

4 Reviews

16 Followers

Pathetic Services

Jan 19, 2013 04:29 PM 1857 Views

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Today I recd my order from fashion and you ..was bit excited to receive my product as I ordered for a special occasion. I ordered as per the sizing chart that they mention on website...and when I recd the product it didnt fit me properly.

I called their customer care for replacement or refund.The lady in turn mentions we cant replace ( that's fine understand might be stock issue), but they denied for refund back .Said will give store credit...WHY...DID I PAID THROUGH STORE CREDIT....NO...I PAID CASH FOR MY ORDER AND THEN WHY SHOULD I BE GIVE SUCH AN ANSWER OF STORE CREDIT....

I receive my order today Jan 19, 2013

Order Number: 2769503

Dont understand what sizing chart they follow.....This shows I did a big mistake shopping through Fashion and You….

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Brand Response

Dear monica_ 284,
We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.
Regards,
Team FashionAndYou