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25%
1.65 

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Pathetic service by FashionandYou.com
Nov 06, 2012 02:52 PM 1337 Views
(Updated Nov 06, 2012 02:51 PM)

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Guys, be careful before ordering from FashionAndYou, they claim hassle-free returns but that is far from the truth. I ordered a footwear from fashionandyou.com which did not fit me and they refused to take returns. Also, please read the return policy carefully.


Unlike most websites, they do not accept returns if you do not like the product you receive, only if it has size issues or if it is damaged or not what you ordered. Most online stores accept returns and I learned the hard way that it is important to read the return policy before you assume it will be hassle free in online shopping with a website like fashionandyou as well. I ordered a few garments for my mom, one of which we wanted to return as we did not like what we received and it was different in color from what we saw on the website and FashionandYou bluntly refused to take it back as we had "no size issues".


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Brand Response

Dear anuspuri,
We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.
Regards,
Team FashionAndYou

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By: FashionandYou | Nov 12, 2013  04:49 PM Comments 2

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