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MouthShut Score

25%
1.66 

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Worst customer centric website....
Dec 08, 2014 08:08 PM 23732 Views

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I have been a customer with this website for long.


If your order goes well fine. The moment your order runs into a problem be prepared for your worst customer service experience. I placed this order 120042489 with them.


They promised that the order will be delivered in 3-4 days. As usual, the order got shipped 10 days later and is stuck in shipping forever.


Been calling them for last so many days but their shippers are as useless as the customer service. One of the agent even went to an extent of saying, how do we believe u.


Should we trust u, or the shipper. Heights!


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Brand Response

Dear Teena,
Greetings from FashionAndYou.com!
Firstly please accept our sincere apologies for the unsatisfactory experience you've had.
As per our records, your order # 120042489 has been successfully delivered on 9th December through Blue Dart. Request you to kindly re-confirm the same so that we can close your complaint:)
We appreciate your patronage and look forward to serving you again!
Regards,
Team FNY

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By: FashionandYou | Dec 21, 2014  02:53 PM Comments 1

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