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25%
1.65 

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Bad Shopping Experience With Fashion & You
Jul 18, 2013 05:11 PM 4046 Views

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I bought a D&G perfume from them. They took eternity to dispatch the product, so much so that I almost forgot that I placed the order. Would you believe this 2 months after I placed the order, in an era when many other sites are delivering within 2-3 days. Its a shame.


I also feel the perfume is fake as the fragrance doesn't last long enough. After reading many other reviews I too feel they sell fake products.


My experience was bad with their customer service also, they doesn't seem to be so helpful. Thank God I didn't make this purchase as gift, would have been in soup. :)


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Brand Response

Dear ChinNaiChing,
We acknowledge your concern and apologize whole heartedly for the unpleasant experience you had in the past. Keeping your feedback in mind, we have made some major changes. We understand that a simple apology might not be enough to compensate your experience with us. It’s only an improved & better experience that might make you forget & forgive the past ones. We would request you to visit our site & check out our New & Improved Services. We have started afresh with better quality products, Experienced & Polite Customer Care Reps, New & Efficient Shipping Partners and a Brand New team all together. We hope you will have a hassle free experience in the future. For us, making Customers is, any day, more valuable than making Sales.
Regards,
Team FashionAndYou

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By: FashionandYou | Nov 12, 2013  02:37 PM Comments 2

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