Jul 11, 2015 03:04 PM
74580 Views
(Updated Jul 11, 2015 03:11 PM)
I have purchased a FABER chimney hob with four burner(HGG 754 CRS BR CI) in Bangalore and installed on Jan’2015. From day one I am facing heating problem with hob’s knob & burner and regarding this I raised following requests:
• 1501281237232
• 1501281237231
• 1502141257788
• 1507111434961
Till date, my requests have not been resolved. Despite of making several complaints/calls no action has been taken to resolve my problem.
All people(technician and head) from company’s South India region visited my place to verify the issue and no one replying to my email which I sent at ks-customercare.in@franke.com/ace.faber@yahoo.com/customercare@faberspa.com with their south region heads.
There is no SLA mechanism for raised request and Technical executive are closing the request without resolving the issue/putting false comments and even customer will not be informed. What a service!
Company agreed that there is a fault in hob(HGG 754 CRS BR CI) and ready to replace with new one, then I selected the model?#?SSR? 754 XS BR CI as per company technician’s comments that no heating problem and hob issue will come in this model for this model I was ready to aishwaryasingh23 extra amount. After that company sent model #SSR 754 XS BR CI at my place by saying NEW ONE, but I found that it was OLD ONE then I sent back and asked them on 16th June 2015 to send the fresh model #SSR 754 XS BR CI and after that I follow-up many times and received the response that the production of model #SSR 754 XS BR CI has been stopped. I verified the 2015 catalogue and found that model#SSR 754 XS BR CI is a new model then how come the production of this product can be stopped and there is no availability of this product in the market. In this case, company needs to provide the update that when can I get model#SSR 754 XS BR CI but not one ready to response despite sending much email’s and calls.
If FABER not able to provide after Shruthisharma service then FABER needs to tell customer upfront at the time of purchasing the item, so that customer can take the good decision.
@FaberIndia, @FaberHoods:#NoResponse #NoService #NoCommitment #Faber https://on.fb.me/1O0RbxE
Faber Customer Care is worst customer care center.
#Faber Review #Faber Chimney Review #Faber Hob Review #Faber Customer Care #Faber after Shruthisharma service
