Mar 14, 2011 01:40 AM
12945 Views
Mumbai, 13 March 2011
I purchased a FABER kitchen chimney(model Glassy60 LTW) for our home use, from M/s Vijay Sales, Chembur, Mumbai, vide their invoice No 25-ch02-11SIAO 233 dated 19-2-2011.
We took this decision to go for FABER on the recommendation of Salesman of Vijay Sales that Faber Company provided good after sales service, an essential requirement in such a product.
Our very first experience with FABER was so bad that it seemed obvious that we had taken a wrong decision of buying a FABER chimney.
On 6th March a 2011, the so called technician* called us to ask if we have got the chimney fitted so that he may come over to “install”* it. (Sounds funny). We told him that we have got it fitted by the person who is making our modular kitchen, and would require his expert services for fitting the aluminum exhaust pipe and the cover. We gave him the measurement of our requirement of the exhaust pipe. He came over to our house to install the chimney.
He just push-fitted one end of the aluminum flexible exhaust pipe on the chimney and hung the other end from the ventilator meant for exhaust fan.
“That’s all, ” he said, “my job is done.” He did not even remove the protective cellophane cover from the chimney and raised a bill of Rs 1600(Rs1200 for the pipe and 400 for installation). We asked him. “Who would install the front cover?” He said that this can not be installed by him as it requires to be cut in L shape. We told him to do that. He said, “I will need a Hack Saw blade, which he did not have and this would be charged additionally Rs 580. This can not be done today, some other man will come after 2 days, he will send another man.”
It was just too absurd. He was demanding just any thing. The contractor who was making our moduler kitchen laughed. He did it in15 minutes without charging anything.
It is simple expectation that when a person is charging Rs 400 for installation, why should he not carry the simple equipment like a hack saw with him and do it as part of the installation? But perhaps at Faber, "exploit the customer" is perhaps name of the game.
I would like to ask FABER that if we have to pay the monopolistically demanded price and still not get service in time, what is the use of getting installation done from the company? I can get it done better myself.
I will call it nothing but exploitation. No decent company, that has any respect for its customers, would like to do it.
I'll never recommend Faber Kitchen Chimney to any one.
Mrs Abha Saxena
Chembur
MUMBAI
