Jul 11, 2009 07:23 PM
2958 Views
Ezone store personnel won't allow you to test the product you intend to buy, unless you pay the bill-amount for that product. There is no demo for any items other than TVs. If you want to see a demo, the store personnel insists that they can do that(open the product packing) only if you pay for that item! And in case, if you find that the device you purchased is not functioning as expected, after taking it to your home, you wont get any support or replacement through Ezone, even if you take it back to the store the same day. Once an item is sold, there ends their responsibility! They will ask you to take the equipment to its service centre, and that is not their head-ache!
Another incident.Recently Ezone advertised an offer for Kodak digital camera, with a discounted price, saying that offer is only at Ezone, but I happened to see another ad for the same model camera in Times-of-India daily, on the same day, given directly by Kodak company, which had specified the same price, as quoted by Ezone(as their special discount). This is the way they cheat customers.
So my opinion is as follows.
Never buy any thing costly, or anything that you plan to use for a long time from any of the Future Group(Pantaloon Retail) store brands, which include BigBazaar, Ezone, Brand Factory, Home Town, Staples etc. They display a higher-price, and a slight lower price value(indicating a discount), while the actual product MRP will be much lesser than their discounted price. Moreover, there are romours that they get factory quality-test-failed(QA-FAIL) items in cheap prices through grey market, and sell in their stores, buy packing it attractively.
