Name: CARELESS
Item: Ezeego1
Rating: 1
Author: a Mouthshut User

MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

For Business

Upload Photo

MouthShut Score

21%

1.47

2,842 Votes

Service & Support:

Information Depth:

Content:

User friendly:

Time to load:

Owner? Claim this Business

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address

Contact Number

Cancel

1962SG

1 Review

CARELESS

Nov 09, 2007 10:56 AM 2146 Views

Service & Support:

Information Depth:

Content:

User friendly:

Time to load:

I have booked two air tickets for aoi decaan -ahmedabad to mumbai on 31/10/2007.with booking ref. Ezr-2007-274739/a. But it was not cinfermed and no pnr was issue. Amount already deducted from my creditcard account.till today i have send more than six mail to thik various email address. I have tried for given phone but not able to contact due to already put caller tune and massage. I consult air decaan executive, but there was no booking in my name.

I also contact other phone no 022-25829309 but lady on phone tell me that she will ask their customer executive to phone me. But till today no reply. I think this is the major carelessness or cheating by this agency.I request you to please help me and other persons like me.

It is a gross negligence of this company.i also think air company should not give permission to book for this co. Air decaan should take action against them.Money as wel as time and travel planning get disturbed so agency must return our money with fine.

Sumant g patel

- Flag This Review
- Irrelevant
- Fake
- Junk
Thank You! We appreciate your effort.

Upload Photos

Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB

Brand Response

Dear Mr. Patel,
We understand from your review that the inconvenience faced by you was on account of booking failure that happened. We would like you to note that there are various reasons that lead to booking failures. The failed message was generated as a result of a link failure with our supplier system at the time you submitted your Booking Request. Please note that we depend on connectivity with the respective external systems for smooth functioning. We are sure that you will also agree that performance of external systems is not within our control. However, we understand that such technical issues adversely affect your experience on our site. We are closely coordinating with our partner entities to eliminate such instances.
We regret the inconvenience that was caused to you due to the inaccessibility of our customer service executives. However, now we have increased our team and hence the problem of customer service agent not reachable does not exist any more.
As per our records your refund has been processed and one of our customer service executives would have communicated the same to you. Request you to kindly confirm if the amount has been credited to your account.
Kind Regards,
Pallavi Garud.