Dec 29, 2013 01:09 PM
6400 Views
I ordered modular kitchen at Evok, Gurgaon store.
Initially when they asked for the payment they promised me a date which I told them is important to keep as I have other plans based on that. I got a date from them only. I had to follow them up for every little step.
Their attitude after receiving the payment was very passive. I had to call them up for every little thing. Hiccups started in a week when they told that what laminate finish I had booked(of course they had confirmed the availability of that at the time of booking) is not available and I should come to their store to choose another one.
To avoid any delay, I immediately went and confirmed them another option. They further confirmed the date of delivery at 12th Dec. It has been numerous conversations since the date, but I am still to receive the delivery of the kitchen. Professionalism can be guessed that one of the marketing / sales guy stopped responding to calls.
Another one who responded himself had no clue on what is going to happen when. Strangely when I talked to th store manager, he himself couldn't do much except for nice talks and commitments which has not been kept till date. Every day as a routine, I have to call them up to see what is being done and I am worried as I have paid the full amount as per their so called policy.
Due to the delay, I had to cancel my planned vacation with my family as I am stuck at Gurgaon waiting for something to happen even after paying more than hundreds of thousand rupees to them. I think they are aware that the consumers have very little legal rights in such situation in India and that is why they know they can get away with that. I will never refer or recommend anyone to buy anything from Evok Homestore.
Unless someone has all the time in the world and money which one can put in their account for them to enjoy you wait for things to happen. I am really worried that what will be their commitment towards quality when they have not been able to keep any of their commitment till date.
Mohammad Asim,
South City-II,
Gurgaon.
mohd_asim@yahoo.com
