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Eureka Forbes Euroclean Wet and Dry Image

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39%
1.59 

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Eureka Forbes. Be Extremely careful on DEMOs
Jun 15, 2007 12:58 PM 4764 Views
(Updated Jun 15, 2007 01:00 PM)

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Never call or accept for a demo with Eureka Forbes people or atelast dont accept to retain the demo product in your house for any reason from this so called no.1 direct marketing people.*


We live in chennai and we wanted to buy a vacuum cleaner and when we were offered for a demo by EUREKA FORBES sales people we accepted the demo.


They came for showing a demo of their latest Vacuum cleaner. After the demo is over the sales person started writing a delivery memo for us and they are forcing almost that we should buy as the pack has been opened, bla bla, and left the machine at our house, even after my wife's strong refusal. He finally said that let the machine stay there and he will pick up next day. But he never turned next day. when we contactated him next day, he was reiterating that we should pay for the same.


When we contacted the representative's manager, he also insisted that they showed the demo with new machine and cannot be packed again and this should be taken by us.


For all, we never signed a single paper with them. This atrocious way of trying to sell a product.


Rather this is a very wrong way of misusing the demo chance and they are almost blackmailing the housewives for selling the machines. My wife felt so guilty for asking for a demo with them and spent a sleepless night.


This has to be taken seriously by their management and these kinds of attitudes by their sales people should be stopped immediately as this is not a healthy trend.


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Brand Response

Dear Mr. Sukan:
We recently came across your complaint through mouthshut. Kindly accept my apology for the inconvenience caused to you.
Thank you for notifying us about your complaint. We have started this corporate blog on Mouthshut since July to reach out to our valuable customers and address their issues better.
The incident you faced is truly unfortunate and I will definitely raise this issue at our Mumbai service center. Meanwhile, please confirm whether the vacuum cleaner has been taken back by the sales person or not.
If not, kindly provide me with your contact details so that I can look into the issue further.
Please feel free to contact me on this forum for any assistance in future.
Regards
Rupali Chanda
Manager - Corporate Communication

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By: Eureka_Forbes | Sep 16, 2008  12:29 PM Comments 3

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