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25%
2.50 

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They promise but do not deliver
Feb 13, 2009 05:08 PM 2785 Views

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I wants to share my experience , some time back we bought a vaccume cleaner from these so called reputed company but the experience has left me with anger and feeling of being cheated.


Before buying I was told that one bag ( for the cleaner ) and one carpet is free with this unit. The machine was delivered few days late but without the free things. I reminded them constantly but it did not work. The call center chaps took the name of the person who delivered and promised me the free things but till date after almost 7 months from the date of purchase I have not go them yet and now know that will never get.


Either the company did not have the stock or the sales guy has taken the things for himself. The worst part is they are not bothered to apologise or whatever but pack of shamless creatures. They pose to be very customer friendly but are actually crooks. Please beware and never sign before you check what you have already got from them.


Regards


Amol athalye


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Brand Response

Dear Mr. Amol,
We have noted your complaint dated 13th Feb on Mouthshut and would like to help resolve this issue.
With
regards to your complaint, I kindly request you to share with me your
address and contact details (mobile or landline no) so that I can
personally ensure our customer service executive in Mumbai contacts you
on priority and ensure that your complaint is resolved at the earliest.
I
also request you to kindly give me the name of the sales executive who
had promised the deliverance of gifts. It will enable me to look
further into the issue and help resolve at the earliest.
Mr.
Amol, I assure you I shall look into this issue personally, and get
back to you on the status of your freebies. I request you to give me a
chance to bring a satisfactory conclusion to the issue.
Regards,
Rupali Chanda
Manager – Corporate Communications

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By: Eureka_Forbes | Feb 23, 2009  12:33 PM Comments 8

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