Aug 06, 2017 07:28 PM
1856 Views
Very once in a while we all do really stupid things. Like believing in the glib talk of politicians, Godmen and @EurekaForbes. To top it, we end up doing that repeatedly, sealing our place in the pantheon of great stupid people. A long time back I had the privilege of buying a water purifier from Eureka Forbes. As a great company they took the money first and forgot to deliver. That was in 2007.(Please refer the 2007 review) Fast forward another 10 years, I am reiterated that nothing has changed(except of course, we need to consider the inflation and hence the increase in cost)
I am trying to recollect what I was smoking when I AGAIN ordered an Aquaguard. First week of July I ordered an Aquaguard RO equipment. This time(unlike the last time), I did not have to wait two weeks and follow up to get the machine. I came quite fast. After 3 days a technician turned up to install. He did his installation, switched on and showed it was working. So far so good. That’s it. After an hour, the thing stopped working. Even before we got a chance to drink a drop of water.(he had asked us to drain it thrice before using it…to be fair, I got a chance to drain it once- Hurray!).
Next day, I called the same technician, who gave me another technicians number who in turn gave another technicians number. All in all, nobody turned up for 3 days. Now, I am sure these guys are all very busy, running around solving problems with all those damn machines out there. Poor souls.
I promptly called the call centre number and then started the tango. They sent one technician who said the PCB is gone and then disappeared. The call centre - technician routine continued for a good one week. Every time I call them a new technician will appear, fiddle around with the device and will give a new reason and disappear. After the third I attempt, I wore my angry hat and got a supervisor. The best part in all these calls are the brilliant response from the customer service.
“I understand your problem” - No Idea what they understand
“I am sorry it is not solved” - That doesn’t help either
“What is the problem?” - If I knew, I would be the technician
The supervisor now sent a “Coach Technician”. He also fiddled around and told Its not going to work. Now that the baby is dead, better get a replacement. Three weeks passed by this time.
I thought I will get a new unit. Technician comes and fixes it and I get the purest pani in the world.
What can possibly go wrong?
Damn! This is like a Christoher Nolan movie. Twist within Twist.
The first surprise came when the replacement department(Man! there is even a whole department for that. I guess poor AG is getting quite a lot of those requests from stupid people like me) called back. The lady told that It will take 10 working days for a new unit as the courier guys have stopped delivering.(I am not sure if I heard a chuckle at the background) As if I had any choice.
After 1 week, I got a call again and said it will reach exactly on the 10th day. On the 10th day, again I got a call that It will be delivered today. 10 day passed. 15 days passed. The machine is still in search of me I guess. Finally, yesterday when I called the call centre the I got the second surprise. After all the tango of explaining, and again explaining, and again, it was happily announced that I will be a proud owner of the unit after another 5 working days. Mind you, they like you so much that the calls are typically 45minutes long, with almost 30 minutes of putting on hold to listen to a young boy talking to his dear mother eloquently talking about how to give pure water to less privileged. The lines are almost bye heart.
I hope this ends like a movie rather than those never ending TV shows with twists and turns. Waiting for my dear water purifier. I will tell you if the Aquaguard tag line of “Farak Dikhtha Hai” is true or not.
