Mar 07, 2014 10:04 AM
55628 Views
(Updated Mar 07, 2014 05:18 PM)
Edit: I have been serviced a few hours after this went online. Lapses were at the owners end, where even after I spoke to him and shared my complaint number on sms, did not act on the complaint since 1st March.
Original:
I have called their helpline and registered a case on 27th Feb and today 7th March, no action. I have 75262772 75319083 75347905 complaint numbers. No one has called me up for service as yet.
I have tried to put these service numbers as ticket numbers for escalation on their website, and their website refuses to accept them as ticket numbers. Their service escalation process is just amazing, the last level that should be easy to reach has the following
"+91 22 3044 9768 (on every second and fourth Thursday between 2:30 PM - 4:30 PM"
The 1, 2 and 3 level need that ticket number.
Can you imagine a company that operates a service quality of every 2nd and 4th Thursday, between 2:30 and 4:30 with a number that NO ONE picks up during that time and those days?
Call center tries to escalate to their senior call center specialist. And no one picks up, their MAIL BOX is full and the line disconnects.
Yesterday and today I called the call center and they said "we will arrange a call back", NO ONE CALLS BACK
Last 10 days, call center specialist says, "Give me one chance Sir, I will escalate the matter and arrange a call back as soon as possible." NO ONE CALLS BACK.
I ask for a escalation phone number, I get a 9326312157, NO ONE picks up this number, NO ONE calls back.
MIND YOU, they followed up 10 times to get me to pay for a 3 year service contract and I am in their 1st year, 2 more years of this service.
I am now waiting for one Yogesh Male to call me. Lets see.
THE product, electronic board is really bad.
Buttons dont work, and technician never repairs it.
The board goes dead, as you see above, no one repairs it.
