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Eureka Forbes Aquaguard i-Nova Water Purifier Image

MouthShut Score

22%
1.60 

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Eureka Forbes

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Worst Water purifier and worst Service
Oct 21, 2007 12:27 PM 2515 Views

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We had pruschased the Water purifier a year ago. Imemdiately after a couple od days after installation, the machine would not start. so we got a replacement. That was a bigger nightmare. Thats the last time they replaced the machine. and the machine which is actually just a box is lying with us.


The water constantle leaks and floods our room. It never starts up. Even worse is the service. everytime they come, instead of fixing the same, they spoil it further, leave incorrect cell phone numbers with customers and abscond. If Eureka forbes wants to stay in the market, they need to clean their act, spend more funds in the manufacturing of such machines and in training their service representatives. Im glad the market is filled with new products and we as customers can choose what we want. Please see that incase you are planning to be a water purifier, it should never never be an AGUA GUARD


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Brand Response

Dear Mr. Javajiver:
We have recently started this corporate blog on Mouthshut to reach out to our customers and address their issues better.
To ensure that the issue you have been facing is resolved satisfactorily, please confirm that the machine has been repaired and is functioning properly.
If not, kindly provide me with your complaint registration number and contact details so that I can verify the status at our Mumbai service center and look into the issue further.
Thank you for bringing this to our notice and I would request you to give me a chance to rectify and bring a satisfactory conclusion to the issue.
Regards,
Rupali Chanda
Manager – Corporate Communication

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By: Eureka_Forbes | Oct 07, 2008 12:26 AM  (Updated Oct 07, 2008 02:24 AM) Comments 0

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