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Eureka Forbes Aquaguard Ultra Water Purifier Image

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13%
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Hyderabad India
Worst Customer Service
Aug 29, 2008 12:02 AM 4382 Views

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Product itself is not that bad. But the Customer Service is worst. I am fed up of these people. they are only bothered about getting the AMC(Annual maintenance contract) renewed every year and thats the only time they show up promptly.


You need to call these service people repeatedly before anyone shows up, which will be not less than after ten calls. And once they show up, most of these guys are not compitent enough to do regular maintenance work. I have some experiences that these service folks showed up at my place without proper equipment. I an really fed up.


And believe me, these local service guys "Krishna Chaitanya Service" from Hyderabad are even worst. I once had this experience that they tried to replace my sediment filter with a used sediment filter. Can you guys beleive that.


Product itself is not that bad. But the Customer Service is worst. I am fed up of these people. they are only bothered about getting the AMC(Annual maintenance contract) renewed every year and thats the only time they show up promptly.  you need to call these service people repeatedly before anyone shows up.


Which will be not less than after ten calls. And once they show up, most of these guys are not compitent enough to do regular maintenance work. I have some experiences that these service folks showed up at my place without proper equipment. I an really fed up.


And beleive me, these local service guys "Krishna Chaitanya Service" from Hyderabad are even worst. I once had this experience that they tried to replace my sediment filter with a used sediment filter. Can you guys beleive that.


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Brand Response

Dear Ms Sreeni:
We recently came across your complaint through mouthshut.
To help resolve it satisfactorily kindly confirm the current status of your water purifier – whether the filter has been replaced and is functioning properly now.
If not, kindly provide me with your contact details (address and mobile or landline number) so that I can personally look into the issue further and send my service person in Hydrabad at your convenience to rectify the complaint.
Looking forward to hear from you soon.
Regards
Rupali Chanda
Manager – Corporate Communication

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By: Eureka_Forbes | Nov 12, 2008  07:35 PM Comments 1

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