Name: Stay away from Eureka FOrbes
Item: Eureka Forbes Aquaguard Total Sensa Water Purifier
Rating: 4
Author: a Mouthshut User

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23%

1.30

304 Votes

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Hate_Eureka

Hyderabad India

2 Reviews

Stay away from Eureka FOrbes

Jul 03, 2012 01:50 PM 14954 Views

(Updated Jul 05, 2012 10:59 AM)

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We have a LG side by Side fridge with water dispenser. Sales person mentioned that you can connect water purifier and there are no issues. Product installed and service person says you cannot connect total sensa to fridge. There is a huge disconnect between sales and service folks.

Sales person never returned calls. His Team Lead also stopped returning calls and Sales Manager Jagdeesh - 9700004101 stopped responding.

Update:

I ended up contacting their CEO Aslam Karmali, Eureka Forbes CEO, email: aslam.k@eurekaforbes.com, telephone number: 022-30449817

and got some response. He directed the issue with some senior staff members and they responded right away. They are currently suggesting a newer model aquaguard invisipure and hopefully that will take care of the issue. I will keep you all posted.

CEO is responding but not their Branch Managers/Sales Managers. That needs to change.

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Brand Response

Dear Customer,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Senior Brand Manager