Feb 05, 2016 11:05 AM
21171 Views
Dear Readers and those who are planning to buy Aqua Guard.
Beware:
Product may be good/ excellent but companies like Eureka who charge more than their competitors and we as consumers prefer to go by brand mainly for 2 reasons
quality of product
quality of service I am no where a product expert to comment on its quality but definitely can comment on the QoS
Pathetic. If I have use all the foul languages for this company. I can use it. however we need to be society conscious.
Since one week I am waiting for technician to come, but he never comes . I was surprised to see they don even call back and ask for the issues. Whenever you call customer care will say your issue is on high priority and will be taken care immediately. I dont know if they know the meaning of immediately. The product I purchased is still under warranty.
Technician never visits, no calls from the customer support if the call is still opened.
No escalations being forwarded to managers
No abandoned calls are being called later.
Say no to such companies and make them realize that if you need to be number one, you need to maintain your service quality.
For Eureka Forbes
My Name -Amit Singh
My Contact Number: 9620333389(Bangalore)
Customer Code: 1012333191
if you need to improve services - deduct the salary of call center manager, technicians who are responsible for this call. Please do it or else it will not take long for you to be out of business for such service catastrophe
