Name: Very poor after sales service of Eureka sensa
Item: Eureka Forbes Aquaguard Sensa Water Purifier
Rating: 1
Author: a Mouthshut User

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21%

1.07

730 Votes

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nellorian

Nellore India

6 Reviews

1 Follower

Very poor after sales service of Eureka sensa

May 31, 2010 11:08 AM 3155 Views

(Updated May 31, 2010 11:19 AM)

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I bought Total Sensa and it was fixed in my house on 29th may 2009 and warrant period is two years. Before expiry of warranty it gave trouble and is not functioning for the last 25 days. My several visits to their branch three service people came and see the sensa and said that the spare part is not available. I do not know how much time they would take to get it repaired. God only knows.

India needs most after sales service people. Now a days the service is outsourced. We can not get it repaired thru some third party as entire spare parts is with them only. If they do not repair the product our last resort is legal.

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Brand Response

Dear Babulu,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your address and contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.
For any further assistance, please feel free to write in.
Regards,
Siddhartha Singh,
Brand Manager