Aug 18, 2009 08:20 PM
4171 Views
(Updated Nov 04, 2009 10:00 AM)
I bought the Eureka Forbes Aquagard Sensa on 19.6.2008 for Rs.17900 (serial number 1223405088000923 bill number 1038100934). The machine comes with two years warranty.
Since I bought this machine I have had non stop problems. It would break down every other month due to "nil output' /machine dead etc...
It broke down yesterday and after much persuasion a technician visited our home and explained that the filterhad to be changed and that it would cost Rs.3500/-and that it was not covered by warranty.
He also said that the filter had to be changed every 12 months. This was not told to me at the time of sale. When they sold this machine they simple assured me that it was a self maintaining machine and that we did not have to worry for two years and after that we had to take an AMC at about 10% of the purchase cost. Had I known that I would have to spend 3.5k per annum I would have never bought this in the first place.
This is CHEATING. If you want to buy this filter be prepared to shell out rs.3500 every 10-12 months. The place where I live in Chennai we get Govt supplied water of acceptable quality. If the water quality is bad or saline level is higher, then you have to change the filter every 6 months are so at Rs.3500 !
This apart the service division functions like a Govt . department. They will never give the name of a senior management guy if you have a problem. If they give you a number - Nobody will pick up that call.
*Buy this water filter if you want to have a NIGHTMARE or lose your sanity. Buy it if you want to pick up a fight with your spouse who made you buy it !! P.S. 15 days after I changed the filter at a cost of over 3.5k the machine broke down again ! The call center said they will send some one in 4 days. They came and said the PCB was blown and took a full WEEK to replace since there was no stock. Then again it started leaking. I complained again and another few more days to .....well forget it.
P.S.1 Eureka Forbes after reading my review were kind enough to visit me and took the unit to the factory for observation and repairs. The unit was returned after three days with an assurance that all was ok and that it would function like a brand new unit. Barely 24 hours after this, the Unit has broken down again!!!!
