Mar 26, 2009 04:19 PM
2477 Views
(Updated Mar 27, 2009 02:25 PM)
(am posting this since I didn't see my comment refreshed on my previous review- hence I thought I should start a new review)
The problems enumerated in my other postings were never solved really.. 2 weeks after the above post, the same issues cropped up.. the same loop was revisited thrice since then - call service center, engineer visits, he opened the unit, hummed to himself & left... the saga continues..
This Sunday I shifted home.. the engineer demanded Rs. 250/- .. when I asked for the bill he said ’’Eureka Forbes has contract engineers for installation and service, so we cant give bills’’ .. well needless today I flatly refused to pay.. in the end he made a few calls, and then begged me to give Rs.50/- for his troubles! Is this what Eureka Forbes stands for today?
The sad story doesn’t end here.. the unit is malfunctioning as usual.. the service engineer said ’’you are being a nice guy.. this unit is a failure model and I service at least 10 units every day with the same problem, I am sick of it’’.. I called the customer care number, (3 calls) .. they said that they cant take a complaint on this and gave me the Dwarka branch office phone number..
I called there yesterday and one Ms Ruchi patiently heard my entire case and then said she will speak to her seniors and call me back before the day ended.. needless to say, nobody called me.. when I followed up today twice, one person who identified himself as Mr Luvkush (???)
Literally screamed at me obscenely and said that if I wanted to go to court I was free to do so but I will get no more support from the company!!! he did send someone who repeated the same old story about a malfunctioning SV that has been out of stock for over 9 months now and promptly left...
I know what will happen on this post.. I will get a standard format ’’Understanding the intensity of disturbance caused to ... from their Corp Comm and then that will be the end of it. For all future users of Eureka Forbes products I have 2 advices(unsolicited though) 1. Stay away from Eureka Forbes 2. if late for Rule no 1 - become religious - only God can help!
