Mar 11, 2011 02:58 AM
8656 Views
I have brought a Aqua Sure crystal from Nagpur. I live in Gadchiroli and I was assured of prompt installation within 1 day. It has been 17 days and the unit is still not installed. When I called to follow up I was told that since it is far away from Nagpur (150km) it would take 2 days. After 2 days I called for follow up then I was told that the technician is not available!
When I started arguing then I was told that the technician will come on "sunday evening" and the technician never showed up. I called to follow up again and I was told to call again after the technician shows up !! (as if it is my responsibility to call them every time for their mess up). I told that the customer center should call me when (if at all) the technician shows up. Then I was told that I would be called and again nobody calls up. I called for a follow up again and I was told that the supervisor is not available.....lies...damn lies ......and even more lies. I thought Eureka Forbes will have a good customer service ....but seems there is none.
I am giving up and will return the piece due to lack of service. Think before you buy !!
