Apr 09, 2014 08:13 PM
30404 Views
Eureka Forbes is the most pathetic service provider.
We did the renewal of our contract for 3 years for AMC on Oct 2013.
So now it was time to change the cartridge of the Aquaguard compact. I called the call centre and gave the request(request no. 75644196) on 27th March 2014. After that again I called on 2nd April 2014 (request no. 1007273717) still no response from them. No engineer has still come to attend the call at our place.
The most ridiculous thing is they have asked me to call Mr. Jayant Wadikar (mobile no. 7498243363) and have asked me to follow up on the service with this person. But this person never answers the call. I have called him almost 4 days but not even once he has answered my call.
Then I called on Saturday (5th April) request no. 0075792224, but no one still gave me a call back.
Today again I called to check as when the engineer will come (request no. 7511811821) but still no response from then. The female and the call center keeps telling me the same statement, that I will get the call from the service team soon.
So the conclusion is that Eureka Forbes is the most pathetic service provide. Please do not buy their products, they are inefficient to give proper service. I am suffering a lot because of them. They do not have a perfect after sales service system. They have pathetic call centers, where the people keep saying that you will get the call soon. They don’t know how to talk in a proper language.
I am going to lodge a complaint on Consumer Cell for making fool of people and taking money for AMC and not providing the right service.
Regards,
Pallavi
