Feb 02, 2010 04:11 PM
10795 Views
If you do not have the time and the patience to go through my detailed review, just read this line and move ahead "never ever buy aquaguard water purifier if you want a peaceful mind and healthy body, " I have gone through a torturous journey since i bought aquaguard.Since no one else repairs aquaguard so, you, the customer, are forced to get the machine repaired through them only and here starts their tactics to pin you down monetarily as much as possible. I registered a service request with their call centre on October 23rd 2009 (i have the service request no. Also, but i am not putting it up here) and finally after n number of follow ups the complaint got addressed on 2nd of February 2010 and that too, to my complete dissatisfaction.
As per them an electronic circuit of my machine was faulty and they told that it would cost me rs 550 + rs 250 visiting charges. I said fine, please repair it. But when the technician came to my place , i was surprised to see that he was not putting up a new electronic circuit plate in my machine, on the other hand, he was putting someone else's machine's defective and then repaired piece onto my machine, and for that piece, they were charging me rs 550. When I objected, he said for new circuit, i need to pay rs 1250 + wait for a week again.
When i asked what is the guarantee for this defective cum repaired piece, he told me that there is no guarantee.
Post servicing, even the water colour was white instead of clean. I don't know what to do. It is so frustrating and irritating , and at the same time you feel helpless also. Anyway, i have thought of shifting to buy 20 litre mineral water bottles, as those are atleast clean and 'hassle free'. I would hardly consume 5 such bottles and my monthly consumption would be approx rs 600, but that will be without any trouble and with complete peace of mind.
I am just writing it to make others aware of such harassing tactics by aquaguard and also to advise the company that if they want to stay put in the business, they should better work for improving not on their services , but on the basic product itself. They are pathetic and horrible!!!
