Review on Eureka Forbes AquaSure Water Purifier by MouthShut User

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18%

1.14

1,011 Votes

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Ochubobby

Chennai India

1 Review

After Sales Service

Nov 09, 2005 06:15 PM 2802 Views

(Updated Nov 09, 2005 06:15 PM)

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After so many promises** of quick & Quality After sales service I bought a product from Eureka Forbes (Aquasure).

*I was promised of service once in every two months and immediete response for any call. After the deal None from their side had the courtesy to make even a call. I wasnt bothered on that till the time for getting the candle replaced.

For the same I have raised 4 complaints in last 15 days which not attended. Even customer care can't trace back my complaint numbers and each time I call I have to register a new complaints. I got Really annoyed of their fter sales service and I recommend all those who read not to believe the claims made by any of the sales executives from Eureka forbes.

Hence I Request My friends who are in the thought of Buying Aquasure or any products of Eureka forbes to think twice or thrice

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Brand Response

Dear Mr. Bobby,
As a part of resolving customer complaints raised through mouthshut, we are currently in the process of clearing backlogs and recently came across your complaint dated November 09, 2005 posted on mouthshut.
If any of your queries or issues regarding your Aquaguard is persisting, please provide me your address and telephone number and I will ensure that the service executive from the concerned department calls and fixes an appointment with you at your convenience.
Thank you for sharing your concern. Should you require any assistance, please feel free to write in.
Kind Regards,
Rupali Chanda
Manager – Corporate Communication