Name: Want a appliance that you can never service?
Item: Eureka Forbes Aqua Flow Water Purifier
Rating: 1
Author: a Mouthshut User

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16%

1.11

433 Votes

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Hemanthrao

Bangalore India

4 Reviews

1 Follower

Want a appliance that you can never service?

May 06, 2013 02:57 PM 4503 Views

(Updated May 06, 2013 02:55 PM)

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While the brand of Euraka Forbes is so strong in the water purifier domain it seems that the company has decided that customers who have been sold their products are worthless to them!!! I have a UV enabled Aquaguard called Aqua Flow and I have been trying to get it serviced. I see through reviews here that most of us are facing the same issue.

I see a comment by Euraka Forbes asking for a Service Request Number when a fellow reviewer has blogged that he has placed more than 12 requests!! Same fate for me I have been trying to get my purifier serviced for over 10 days now and when ever I call their so called call centre I get the update that today someone will come over, today the agent bet all odds said that till date there are no requests or records of my phone number!! Very pathetic service and support. Don't recommend this to anyone

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Brand Response

Dear Sir,
It seems that you are unhappy with our service. Please accept our deepest apologies for the inconvenience we have caused you in relation with the experience with Aqua Flow.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Allow us a chance to serve you better. We request you to kindly share with us your contact details, so we can contact you and send over our service personnel to take care of your issue at the earliest.
Regards
Eureka Forbes Team