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Eureka Forbes ACE Vacuum Cleaner Image

MouthShut Score

22%
1.46 

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Pathetic Sales and Support
Aug 17, 2006 07:37 PM 3082 Views

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Product is OK. Too high cost for its features and capacity. This review is all about the pains with Eureka Forbes. I suggest people to look at alternative vendors like LG, Modi etc. Pain is with their sales and support. Real crooked people they are. They are very eager to sell it and collect the check, but very lethargic and do not care at all to send the bill or respond to service calls. When I called for a demo, he says he can bring a new piece, demo it and sell it immediately. I insisted on just a demo. After demo, he says there is no new piece in stock and I will have to wait for a few days to get it. And they did not send the bill for weeks, unless I called. Complaint in their web page is also of no use. They don't even care to acknowledge. I am struggling from two months to get my other Eureka Forbes product (Aquaguard Nova) serviced to no use.


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Brand Response

Dear Mr. Sateesh:
We recently came across your complaint through mouthshut. Kindly
accept my apology for the inconvenience caused to you.
We have started this corporate blog on Mouthshut since July to
reach out to our valuable customers like you and address their
issues better.
Please confirm the current status of your vacuum cleaner –
whether it has been serviced and is functioning properly now.
If not, kindly provide me with your contact details so that I
can personally look into the issue further and help resolve it
satisfactorily.
Also you can visit below given link for any help or assistance
for the Euroclean vacuum cleaner.
Click here to open
Do write in to me on this forum for any feedback or assistance
in future.
Regards
Rupali Chanda
Manager – Corporate Communication

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By: Eureka_Forbes | Oct 22, 2008 11:10 AM  (Updated Oct 22, 2008 11:16 AM) Comments 1

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