Sep 22, 2013 03:50 PM
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I have booked a Domestic Holiday Package through MakeMyTrip to GOA through Mohd Arif Khan (Sr. Holiday Expert) on 22 March 2013. He explained me all the package inclusions and told me the resort included is Estrela Do Mar Beach Resort, GOA (Khobra Vaddo, Near Babreshwar Temple, Calangute Beach, North Goa - E-mail: estrelagoa@yahoo.com Mobile : 91-9822219785) and it is the best beach resort MakeMyTrip is offering very close to the beach and great in its class.
With great expectations, I reached Estrela Do Mar Beach Resort, Goa on 20 April 2013 by 2.15 pm. The hotel check-in time is mentioned to be 2pm, but the people at the reception were lagging the process like anything that I was able to get a room only at 3pm. I was astonished that even the main person in the reception doesn't know English (in a place like Goa which is a tourist destination) and was asking me to speak in Hindi and replying in Hindi. We were given two glasses of welcome drink which was worst than an ordinary juice.
The room was ugly looking with no proper lighting and air conditioning. They have arranged some snack packets in the table and drinks in the refrigerator which was charged heavily during the check-out time. I had requested them to arrange the package trip to South Goa the very next day. They told they will be providing it the 2nd day (MakeMyTrip sales person told it's flexible and can be arranged according to your convenience) as they are doing it on Mondays regularly. When I asked the reason they told that if I have any objection, I can complaint to MakeMyTrip. Also the person at the reception doesn't even know which all places will be covered in that package trip.
On Monday, I went to the reception for the package tour, they told one more person is yet to come and so the tour will be late. Also the trip as per package is having non-ac vehicle but as they are having an ac vehicle only I need to pay Rs.60 extra per person for the air conditioning. The trip got late and started by 11 am and it was in a low class tempo traveler crowded with passengers.
First they went to Fort Aguada and Sinquerim Dolphin rides which was in North Goa, when I raised the question is the trip to South Goa, they told South Goa there is nothing to see and so they included these two also. I asked whether Colva Beach ( oldest, largest and the most spectacular beaches of South Goa) is included, they told it is too far and they can't go there as per the instruction by the resort.The trip was totally disappointing and I came back.
The resort was offering breakfast in its inclusions and it was aloo paratha, uppuma, bread and omlet. Even the paid food was non-tasty and was having very high cost. From the day one onwards, I was feeling a bad smell around the resort and later on I cam to know in-front of the hotel is a cremation ground.
The day before my check- out, I told them my flight is at 4.45pm only and requested to arrange my cab by 3pm. They told it is not possible as the check-out time is 11am and I have to leave the hotel that time itself (and the MakeMyTrip sales person told that the hotel is so friendly so that you can speak and arrange the return cab upon your convenience).
During the check-out time, I came to the reception and they made me wait for 1 hour and finally when I argued, asked me to sign the register. I asked for the bill and they told they don't have any bill for the stay. I told I have the right to get the bill and they asked me to obtain the bill from MakeMyTrip who arranged your stay.
Don't ever go to this resort. It will spoil your Holiday trip as it offers a poor quality. The staff is purely irresponsible and irritating all the times.
