Oct 31, 2012 04:20 PM
5346 Views
I would like to highlight maturity of Electrolux Customer Care, how really they cares about customer after selling their product. I have raised a couple of complaints about my microwave and it has happened 2 months and my product still at service center but they couldn't provide any solution. I have contacted their customer care but they couldn't provide me any satisfactory answers. Even they assured me their Area Sales Manager (Mr Vikram) talk to me but he didn't turn up. I have aksed his contact number so I can call Mr Vikram but they didn't provide me. Even I tried to contact their branch manager Mr. Dhanjay Kulkarni but all efforts in vain. Regarding their service center (Infocool, Koperkhairne), they have taken customer granted and didn't have any timeline to resolve customer problem. They are trying to cheat customer although their is no relevant issues. They changeed microwave's PC board twice although problem was in coil and charged more than Rs. 1800 every time. Now I am approaching to consumer court to teach them a lesson. I request you all, please never by Electrolux product. It is worthless and imature twoards customer care....
