Oct 02, 2014 02:48 AM
38294 Views
Elance was great at first but I got notice that my account was closed due to "too much negative feedback." First off, I had a solid 5 stars on my reviews with clients saying that they would love to work with me again. Out of 10 projects that I worked on, I had two that I personally disputed.
Client number one and I MUTUALLY decided(based on her lack of direction and my inability to pull more information out of her) that her going with another designer would be beneficial. That was MY idea.
Client number two disappeared completely. We had our first meeting, discussed workflow and payment and then they stopped responding to me. I called, emailed through Elance. nothing. So I closed the project because I didn't want an open project that was going nowhere.
These two reasons are why Elance closed my account WITHOUT talking with me about it first. I received the email this morning and when I emailed them back asking for evidence, they responded saying "once it's closed it cannot be reopened." I replied with "I wasn't asking you to reopen my account, I was asking you for evidence."
Elance, I'm disappointed in you. I was a paid member and you didn't even have the decency to contact me to come to a resolution? Frankly, that's bad business and I for one do NOT appreciate the brush off when I inquired for more information. If I ran my business that way, I wouldn't HAVE a business.
