Economicalhost.com is the Cheapest (literally). Review on Economicalhost

I had recently purchased the space from Economicalhost.com as their price seemed to be the cheapest, but I forgot what spiderman's uncle would've said - "With Cheap product comes Cheap service":-)

Since I needed it quick and fast, I purchased the space online, now if anyone of you have experience in buying webspace online, would agree that 80% of major service providers(like godaddy.com or bigrock.in) provide you the login details, what, you've purchased email, etc. almost instantly, alongwith the account setup. Remaining 10% who are still on some legacy systems may take about 4 to 5 hours to send you the details. But here was a classic case, where I only got a receipt, which did not clearly mention what I had purchased.

So I waited, waited the whole night and waited the next morning. Finally, in the afternoon I called on the sales helpline number and asked for the status of order number and immediately was told to call another number. The company is based in Delhi in India(you get to know this when you go to contact us page) but on the main page where the numbers are published, there is no STD code prefix provided, so you have to search what prefix you need to add.

I then called the technical support, and when the call got answered it seemed as if the person on the other side of the phone woke up with my call, he asked me to hold on while he tried to fetch someone and then he came back and told me that he will have someone call me back. As I was running out of patience, I told him that if the configuration can not be given in next few minutes, they rather cancel the order. Immediately after this call, I received the configuration e-mail and it seemed ok.

And then came the infamous attitude, I was on another call and my phone started ringing on call waiting, 6 to 7 missed calls in a matter of 5 minutes. I finally hung up and called back on the number(it was the sales persons number, I think he is the owner). The man just blurted without giving an opportunity to speak and said, "I was driving and could not talk, you wanted cancellation, go ahead, we have cancelled your order". It was an absolute care a damn attitude about the customer.

In no matter I had the cancellation confirmation in my mailbox. Atleast, they were spontaneous on something. But would have been great if they were more forthcoming on the service. I fail to understand the following points:

1. Why sell your product online, when you can't match up to the delivery timelines required

   
   




2. Why be uncouth to the customer

   
   




3. If you are in servicing customers, why have this care a damn attitude

   
   




4. Don't you know that there are millions of mom n pop shops like you selling hosting and you are no superior?

   
   




5. Why not try to fix the issue, the customer is facing and not be rude