Sep 13, 2014 04:56 PM
15384 Views
This has got to be the slowest courier service I have ever experienced. Unfortunately, many internet shopping sites seem to be favouring it.
I ordered something from Shopclues, from a merchant in Delhi. It was shipped within two days, which is not bad. Under normal circumstances, an ordered item takes one or two days to be delivered to my place, which is located at a prime location in Mumbai. Going by Ecom Express's tracking service, it was clear that the parcel reached Mumbai the next day. After that, though, there seems to be no progress. It's been more than two days since the parcel is with the courier company. Worst part is, since I work, I have to ask someone or the other to stay at home hoping that the product will be delivered.
Honestly, in this time and age, it is impossible to believe that such a slow courier company exists.
If the Ecom Express people are reading this, here's a handy bit of advice. If you plan to compete with BlueDart and FedEx and other reputed courier companies, you really need to pull your socks up. Such delays in delivery are just not acceptable.
As for internet shopping website, I would say, please use only reputed logistics partners till new startups prove themselves. Sometimes, a customer needs his order to be delivered urgently.
