Jan 29, 2015 02:28 AM
14856 Views
I had ordered for 2 watches from the seller'frankdeal2012' on 7th Jan, 2015 over ebay.in. According to ebay guarantee the watches should have reached me by 17th Jan'15. But till today(29th Jan'15) I have not received my items.
According to the tracking details the watches were delivered on 12th Jan. When I saw this, I immediately contacted the ebay customer care on 14th Jan'15 and informed the customer care executive about the same. Upon his suggestion I contacted the seller and requested her to look into the matter. She told me that she will provide me with the Proof of Delivery within 2 days. Since she failed to provide me with the same, I opted for ebay claim for both the items on 17th jan'15.
After a week of filing the claim I received a call from ebay claims department stating that my claim is in process and will be solved within 15-20 days.
On 24th Jan'15 I received sms and email from ebay stating that my claim is rejected because according to the courier tracking details the items were delivered on 12th Jan and I raised the claim on 17th Jan.
I immediately called the customer care once again asking for a resolution, but in vain!
I again contacted the seller and requested her to solve the issue and provide me with the POD. In the mean time she also told me that she was working with courier company(DTDC) about the same. I too made several calls to the local DTDC offices to inquire about my consignment but no body knew anything about it.
Finally after many days of communication with the seller I succeeded in obtaining the POD from her on 27th Jan'15. To my astonishment the POD which she provided to me and based on which ebay rejected my claim, does not have my signature or my family member's signature on it. In fact according to the delivery sheet the consignment number that was provided to me was in the name of some random person and hence was delivered to some random person.
Now my question is how can ebay reject my claim based on a document which does not even have my name and address on it, to which the delivery was to be done, leave alone my signature. This clearly means ebay paisapay guarantee is a scam! I pay and order for products and my claim is rejected even if it is delivered to some random person!
Even after multiple calls to ebay customer care, seller and even the courier company I have received no resolution even after 2 weeks. My money and products both are gone and me as a buyer I am trapped and cheated by the false ebay guarantee.
So be aware and don't get trapped like me! There are many online stores offering COD. Better shop from them. Atleast your money is with you till you get your order.
