May 17, 2016 09:22 PM
2073 Views
(Updated May 19, 2016 10:07 PM)
Date of purchase 1st may
Date of delivering faulty mobile only on 10th may, complaint registered
Contacting me on 19th, i.e after 9th day and rejecting claim.
Action: Buyer Claim request rejected by eBay
Remarks: Hello Prem Lal, This email is regarding the Claim ID 1968516 raised for the below mentioned transaction: As per our telephonic conversation on 19/05/2016 at 5:35:00, we have thoroughly investigated this claim and found that the item you purchased is under manufacture warranty. Unfortunately, we do not cover manufacturing warranty products under eBay Guarantee. However, I would guide you with some information which would help you in resolving this matter.
The seller must have sent an original invoice, which you can take along with the product to the nearest service center to get the issue resolved. If you face any issue in getting help from the service center, you can also get in touch with the seller and he will be able to assist in case you require any further assistance. You may follow the below given steps to get the seller?s contact details: 1. Click the Advanced search link at the top of most eBay pages. 2. Click the Find Contact Information link under Members section on the left side of the page. 3. Enter the seller s User ID and the Item number. 4. Click the Search button. You may also like to visit the below given link to get more information about contacting the seller: http: pages.ebay.in/help/buy/contact.html It will be great if you keep all your communications with the seller via member to member communication so that we are updated on your discussion with the seller. We have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms We regret of not being able to assist you on this matter. We appreciate your understanding in this matter. Kind Regards, Zalak Claims Team
