Sep 13, 2011 02:13 AM
4541 Views
Hi all - I bought a LCD TV from a eBay.in seller Globalgadgetindia(Tushar Nagpal) SONY BRAVIA 40" KDL-40CX520 LCD TV+DEALERS WARRANTY.
(https://cgi.ebay.in/ws/eBayISAPI.dll?ViewItemVersion&view=all&item=20064536304
9&tid=641582078010&ssPageName=ADME:L:INRBNMR:IN:1123)
The product was shipped the next day and I got it the following day late in the evening at 9pm. The TV came in a wooden crate and as the delivery boy was in a tearing hurry to leave, I signed the docket and let him go as it would not have been possible to open the package including the wooden crate, packaging and plug the TV to see if it was working. Besides there was a money back guarantee for 14 days given by the dealer if there was an issue with the TV. Post dinner - I started to unpack the TV and remove it from the crate and the packaging. First thing I noticed that there were not screws to attach the TV to the base stand. The first thing I did was called the number of the dealer - but as there was no reply, I sent a mail assuming that it was late and the dealer may not pick-up the phone. There was no physical damage on the TV so I had no suspicion at all till I plugged the TV on to find that internal LCD screen was shattered.
This was nightmare - I immediately shot off a mail to the seller and also went to the eGuarantee page and filed a claim. I couldn't sleep that night.
The next day I called up the seller and the first thing he said was why did you not check the TV in front of the deliver boy - Now first - there was no indication by the seller that one needs to do that to ensure that a claim can be entertained, secondly I had a firm belief that sellers in eBay are good people who typically never have issues in replacing defective products. The seller squarely put the blame on me and made it my fault that I should have opened the crate, taken the TV out of packaging, assembled it and seen if the TV was working. Now he couldn't do anything.
Now I have been with Baazee and eBay for almost a decade and never have had any issues, agreed, the trust I had developed over the years had encouraged me to go for a 40K TV - but that trust was now shattered.
I applied for a refund and put back the TV in the original packaging ready to ship back to the seller as I had purchased a WORKING TV and not a BROKEN TV. I didn't want this product anymore and wanted a refund. The seller after a lot of follow-ups wrote back to me that if I go to a Sony service center - he will agree to pay half of the 20K LCD repair cost. So now I was expected to fork out another 10K for a product that was sent in a broken condition. How do I believe that the seller did not deliberately send the broken TV in the first place. I checked with the TNT courier company and they clearly told me that they don't cover LCD screens of TVs in their insurance.
I am now waiting on eBay's resolution center to help me out of this nightmarish situation as I firmly believe that it was not my fault that I got a broken product which was sent by a money back guarantee by both the seller and eBay.
