Jun 23, 2016 10:56 AM
11606 Views
I had to cancel a round way ticket with Indigo booked through ease mytrip.
The terms and conditions in the ticket does not mention about the actual cost involved during the cancellation of ticket.
The call center service is pathetic and they have stereo type answers asking the customer to go through the website and no intention to hear your grievance.
The executive/supervisor/team lead were sticking on to their hidden terms and conditions written somewhere in the website which is not visible in the ticket provided to me.They also wash their hands off asking me to contact Indigo directly and when contacted Indigo they responded saying they do not have any idea about the terms of conditions of Easemytrip. I am at a loss of 64% of the total bill as cancellation charges. I advise you not to get cheated and if you need peace of mind do not, do not go with ease my trip.
