Feb 10, 2009 07:56 AM
1833 Views
I sent my DVD recorder to Dish Network instead of their receiver. They informed me it was destroyed and they would not compensate me for it.
I was a loyal Dish TV customer for many years. I canceled only because I could not get consistent local HD TV even with trying three different antennae. I could not get Local HD from Dish Network as they required a second dish pointing at my neighbor’s trees, which could not receive their satellite’s signal.
So, I received a box from them to return the receiver, etc by UPS. I discovered about a week later that I had sent my hard drive DVD recorder to them by mistake. When I discovered the error, I called them immediately.
The bottom line: Dish has a policy to DESTROY all non-Dish equipment they receive. They make NO ATTEMPT to notify the customer in any way whatsoever. They make no attempt to compenate for the loss of personal property they destroy.
They cannot take the time to even email a customer to inform them of the error. They did not actually say it, but in essence told me “sorry Charlie” your S.O.L. They stated they had destroyed my equipment and WOULD NOT provide ANY compensation. That is all there is to it and you cannot do anything about it. Calling the corporate office and the “executive resolutions Department” only served to confirm their policy and a further denial for compensation. YET, they expect me to return their satellite receiver or they will charge me a lot of money.
It is as if they just stole my$300 recorder, destroyed it and when discovered, refuse to pay for it. I acknowledged my error in returning the wrong device and would have been happy to pay for it’s return shipment. That was not even an option. If I had not discovered the error, the 30 day period for returning the Dish receiver would have lapsed and they would have charged me for it. They got you and you have no recourse. Well, I got the time, thus this letter to you.
I was stunned to say the least and infuriated that a company would treat others in this way, and even have a policy to put it into effect. Who could trust such a company that treats people this way. Their actions and policy speaks loudly to their care about people, customer satisfaction, their regard for the personal property of others. They cannot be bothered! Then, who would be bothered to do business with people like this?
