Sep 25, 2009 10:38 AM
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I would start by saying HORRIBLE SERVICE and ABSOLUTELY NO CUSTOMER CARE.
The reason why we went there in August 2009 was because last year in Oct 2009, a large group of my friends had a corporate outbound visit to this place, and they were extremely ecstatic, because of the activities that they were able to carry out there with an outsourced trainer.
Well, we reached Ooty by bus at around 6 am in the morning, We were told by the owner of the property that we need to come on our own till KingsCliff resort, one of their properties in Ooty, and from there, they will provide us a drop till Destiny. We were promised the drop at 8 and it takes well above 1 hr to reach Destiny from that place.
We were in KingsCliff at 6:30 and waited it to be 8 or so for the cab to arrive. When it didn’t arrive till 8:35, we called up the owner Meetha and she talked to us with such a ignorant attitude and said – “how does it matter, its only a few minutes late. It will be there by 8:45 as we thought you are going to have breakfast in KingsCliff”, which we never told them and they assumed everything.
We reached Destiny and the part of journey was covered in an Innova and last couple of kilometers in a military truck. As soon as we landed Destiny, no doubt location was heavenly, but we faced a cyclone. We got down and asked other people about the weather and they told that they have been facing similar weather since yesterday. We reached to the manager there named Molly, to ask her if the weather has been like this since yesterday with a warning of cyclone, then they could have informed us and we could have probably postponed the trip. She told that the weather is like this since last few hours and she called up another manager there Christine and asked us if we want to stay here or not. If we wish, we can leave asap. WE were also made to sign a disclaimer which mentioned that the reort wouldn’t be responsible if we get hurt or even die doing any activity there(remember its an activity resort), and we also didn’t even see remotest sign of medical care there. What the HELL is this for a hospitality that you receive in a star resort?
We have been travelling 320+ kms to come there to a star activity resort, just to receive such inhospitality from the staff and the owner herself.
We decided to stay hoping that the weather might clear in a few hours and we could enjoy some of the activities there. We got fresh, had tea and then a mediocre lunch. We then tried to go on a small trek with the guide, who was very helpful and understanding.
It was really very cold with strong cyclonic winds all over, and we requested tea from them, which they served cold. Along with the tea, they didn’t serve anything hot, and gave us stale bread sandwich(which included side bread pieces, which we throw away to dogs at home), with a few milligrams of butter in it and one piece of cucumber and tomato. The staff was very rude and didn’t know what to talk. Every time we had to call Molly to have a look and she herself was very irritated as if we were asking everything for free. Another family with us there had a small kid and wanted some hot milk with Bournvita. The staff told that the glass of milk is complimentary but if we put a spoon of Bournvita in it, you will be charged Rs 50…….wow…
By the time it was evening 5 pm, we were very frustrated with the service and decided to talk to the owner Meetha Prabhu. She didn’t pick our call from the cell number she now knew was ours. Then we had to use another cell number and she picked instantly.
We had a ling 25 min chat with her over the phone complaining about the discomfort we were facing, and she kept on yelling to support the staff for the whole time. She herself admitted the staff isn’t well trained. At about 6, she asked us to leave. We got all the more furious over this – remote location in hills, with cyclonic weather, cold, families with kids, and it’s almost dark. We told her that our group had visited this place last year and they were treated well because it was the matter of a huge sum of around 1.5 lakhs, but now we will make sure that we don’t come back here and also whoever we know, never comes over here. Then she said, ok tell me WHAT CAN I DO TO MAKE YOUR STAY HAPPY. What sense does it make after such an attitude?
We demanded full refund of our advance we had already paid, and a drop to the hotel of our choice in Ooty, which she agreed to, may be after the fear of badmouthing.
We were dropped to a hotel at about 8:45 pm at night.
So guys, if you plan to visit there, make sure you are in a group of atleast 4-5, otherwise they will do whatever they wish to and make your visit more horrible. The scenery around is no doubt very pleasant, but it’s all the horrible service that they provide, made our stay there almost horrible(we managed to have some good time the next day in Ooty city)
We will never wish to go to Destiny again, as such a horrible attitude, and inhospitality isn’t expected after paying so much for a star resort, on a holiday, which we were supposed to relax on.
MOST PATHETIC RESORT AND SERVICE YOU EVER FACE. HIGHLY NOT RECOMMENDED.
