Excellent, reliable and the best company!. Review on Dell

Writing this review to share my great & excellent experience with Dell India for more than five years, great company with honesty, care, sincerity, transparency, excellent support. Sure love this company.

Lived in countries including India, Singapore, USA, but battered by corruption, crooks, frauds, scams, tricksters in day to day life even with many so-called corporates in India, finally got fortunate enough to see one company with honesty, care, sincerity, transparency, excellent support Dell.

Purchased a Dell laptop, Latitude E5570, 15" inch laptop somewhere in the beginning of 2017 with the configuration CPU Core i7 with 4 physical core(8 logical cores), 16 GB RAM, 512 GB SSD, full sized backlit keyboard, matte carbon black body, 15.6" IPS panel display, anti-reflection, web cam, array microphone, nvidia discrete graphics card, large touch pad, pointer stick in the mid of keyboard, extended battery with nearly 5 hours, finger print reader and more. Five years before, when purchased, this is the beast of that era. Got it with 3 years onsite warranty, ADP(accidental damage protection).

Support executive from Dell literally handhold us with excellent support and enabled the whole process of purchase a pleasant, enjoyable and great experience. Stayed patiently with us for identifying right model, then configuring the laptop with various options, sent us a link, we just made the payment online, immediately received email confirmation for payment and shared the order tracking. It was amazing, we were able to track the order right from being manufactured in Malaysia, shipped to Mumbai, clearing customs, crossing major cities, coming to our place, getting delivered, we were able to see everything in real-time. Amazing experience. Sure we enjoyed.

Received the laptop in around a week time though they mention it would take 15 working days. It was pretty quick coming from Malaysia built exclusively for us, the way we requested.

Being a technocrat, used it extensively for enterprise solution architecture, research & innovation, 3D modelling using AutoCAD Fusion 360, android studio, visual studio and many more high end resource-cpu-gpu hungry applications including for AI, ML, neural network and more. Simply love this machine(laptop) till date even after 5+ years and actively using it as my primary machine.

Best part is, Dell provided a support software that just takes care of all the patches(hardware, network, software, BIOS.) all by itself. Support wise, I loved the Dell support, just raise your issue or problem as ticket right from the support application and it is done. Response start rolling immediate, someone will be calling, asking to do basic troubleshooting over phone, once issue identified, if it requires part they order it right away and the whole ticket can be tracked including logistics of the parts and support personnel visiting our place.

Support is Pan India and international. We got support in all the places and cities wherever I was at that time. After three years, we extended the warranty for a nominal amount(without ADP). Completed all five years of the warranty period with amazingly great support all the time. Every time it was a pleasant experience while availing support. Great!

During warranty period, we got motherboards replaced twice, LCD panel replaced once for one single dead pixel after 4 years, keyboard replaced twice when it was having issues. overall Dell made sure that we have the system up and running all the time with their fast, timely and excellent support.

I personally vouch for Dell after clearly enjoying their great and excellent support. Sure their honesty, care, sincerity, transparency, excellent support requires special appreciation.

My wholehearted sincere thanks to Dell!