I bought the previous version of the Dell XPS 15 9550 when it was first released having read similar reviews about it's amazing specs. I had read user reviews about the version before the 9550 being terrible, but it seemed as though Dell had fixed errors in the updated XPS 15 9550 so I splashed out and bought the top of the range version of it. Unfortunately they had not and a year on, I am stuck with a laptop that just does not work properly. To be fair Dell did send out a technician to try and fix the laptop but once I got talking to him he simply told me that the laptop was just poorly built and pointed out numerous build faults. When I told Dell this, they cut off all communication and now their customer service is all but unreachable. If you have a look at reviews for the 9550 you might notice that the website reviews are high but user reviews highlight issues and rate the average user rating is very low. I see the same story being repeated here with the 9650, brilliant specs and great initial reviews by websites. It will be interesting to see what the user reviews bring up after some time. I hope Dell has stepped up its game and made a good product for the sake of anyone that might have bought this, but I would not recommend it given my experienc.
