Jul 02, 2016 08:54 PM
1585 Views
This is not a review against Flipkart but against Dell. I have high regards for Flipkart and it's return policy and most importantly it's customer satisfaction. But the following incident made me look with disgust towards the so-celebrated company, Dell.
Just after buying a laptop worth 35k+, I lodged a complaint regarding a problem with the hardware, i.e. the touchpad and keyboard and also a problem of the laptop heating up quite frequently. On being asked to format the computer, I did so thrice, yet the problem did not end. Only after one whole month, and that too after numerous mails later a mechanic was sent to repair the touchpad and cooling fan. Yet, the problem did not stop. He, on calling up a few of his managers found that the problem seemed to be with most of Dell's computer.
However, that evening I was only told by an arrogant mister from the customer care that the problem was with my operating system(not to mention this is currently the 3rd OS, one being windows 8.1 and the two win 7 pro). He could not explain the problem that was being faced by most, even with the computers of the representatives themselves, as claimed by the mechanic. Now I am stuck with a NEW machine that does not work properly, and with hardly any option but to visit the customer's court.
