Apr 03, 2015 07:24 AM
142463 Views
I am one of the stupid customers who made the mistake of purchasing a Daikin product and am currently suffering because of that.
For the record, I purchased a Daikin split AC last year and it all started with the initial installation last year itself which should have given me a taste of things to come. The Daikin installation "experts" took their own sweet time to grace us with their presence and then took 2 full days(yes that is correct - 2 full days) to install the AC and still couldn't start it - as we realized to our peril it was an outsourced party which was under training and hence had no idea about the unit - later someone else came who managed to start it.
All this after drilling a bigger hole in the wall than required for the pipe). Still the 3rd day we found heaps of water dripping from the AC vent into the room(and on my laptop lying right under the vent). On calling the customer service again who took their own sweet time to send a guy we were told that the slope in the hole the Daikin team had drilled was on the wrong side and hence they made it a bigger hole now - making it an easy pathway for lizards and insects into the room - that was for the installation.(Ref SR # Dl2140712841 dated 19th Jul 2014)
Coming to the present, the current season we tried switching on the AC and it does not seem to work. I placed a call with the customer service last Friday(request # DL2150315582 placed on 27th Mar 9:06 am) for both AC problem as well as the free service and was told of a 24 hr closure SLA. Needless to say there was no response - we called back on 30th & 31st and were assured someone would come and close(some channel partner Rahul) who never turned up. On Wednesday, 1st April I called up the customer service again and, surprise surprise, I was told that the request has been serviced on 27th Mar itself by the said Rahul at 1 pm! So probably the customer service was playing an advanced April fool's joke on my on 30th and 31st.(How could a service request placed at 9:06 am be closed by 1 pm with the allocation and travel involved is a mystery to me). Since they couldn't re-activate the complaint, I re logged another complaint(SR # DL2150400925 logged on 1st April 7:42 pm assigned again to the said Channel Partner Rahul) referring to the previous number as well as complaint for false closure and was again assured of a 24 hr closure SLA. No prizes for guessing that nothing has come out as yet - probably the hours counted by Daikin are not earth hours but for us mere mortals, we don't have any other reference for time.
Please never even think of buying a Daikin product.
