Aug 18, 2023 08:47 AM
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Daikin ACs are some of the most expensive YET are some of the worst-performing ACs with the worst customer service I've ever seen. Long story short: If you want a high-class/expensive AC, go for something like O'General, or even something less expensive like Panasonic. They have much better ACs and customer service than Daikin.
Following are the drawbacks of getting a Daikin AC(which I have faced personally):
1. Obviously overpriced(not really a con but if you're paying so much then you should get an equally good product).
2. Daikin requires that before buying an AC from them, you must consult their executives who will come to your house(at a cost of Rs 590), look at your room where the AC is to be installed, and tell you whether they will install the AC of your choice in your room or not, depending on the size of the room. If you have somehow bought a Daikin AC(like on Amazon or elsewhere) without first consulting their executives, they will refuse to install it in your home if they think that the AC's tonnage is not fit for the size of your room, and you'll be left to install in on your own and that too without any warrantee. This is the only AC manufacturing company that does this, as far as I know.
3. Frequently malfunctioning ACs: I've had older window ACs which have lesser malfunctioning frequency than the split ACs from Daikin. Every summer, the cooling gas leaks and you have to get it refilled for a good Rs 3, 000.
4. Pathetic remote controls: Daikin ACs' remote control is so bad that its quality is that of a toy. The remote doesn't work unless you're pointing it directly in front of the AC, and you also have to press the buttons REALLY hard for them to function properly. This is a pain especially at night when you need to get up and change the temperature.
5. Pathetic customer service: I could have ignored all the above points had the customer service not been SO bad. Daikin has only 1 official service center in all of South Delhi(and service centers that are elsewhere in Delhi refuse to come to your house for servicing), and they have executives who simply come to your house and charge Rs 590 per visit, and still don't give you a solution to you in case your AC is not functioning properly. I have had better luck calling private AC servicing centers than Daikin's "official" service centers. On top of it, many of the executives sometimes tell you that the AC's cooling gas needs refilling, and you pay Rs 3000 for the same, but the problem persists because the executive actually just wants to make money from you and isn't really interested in resolving your issue.
