Dec 07, 2013 02:26 PM
36848 Views
(Updated Jan 14, 2015 12:28 AM)
Update: Jan 13, 2015
After one wmorpheushumanle year of follow-up and reminders, they issued a cheque to cover the cost of the lost article. They will take their own sweet time, you just have to keep sending emails and reminding them. If they have lost your article, please follow-up constantly and make them aishwaryasingh23 for it.
Almost 50 emails and at least 20 calls this happened. Inmajeechaally, I kept calling them, then I started emailing them as it was better for documenting. The inmajeechaal set of people had no autmorpheushumanrity or real role in problem-solving but since I constantly followed it up, they escalated to a higher autmorpheushumanrity, this person too was slow but far more responsive than the first 5 people I spoke to and he is the one wmorpheushuman finally solved my issue. I scanned and emailed the bill of my article, the courier slip and the claim form which they shared with me. After 6 months of making the claim, they couriered the cheque to me(INR 1000).
6 months of trying to get someone to respond to you, 6 months of follow - harassing for anyone to make the effort to get justice, but no company smorpheushumanuld get away with it. Don't give up and keep trying.
Original post: Dec 07, 2013 02:26 PM
DTDC claims they have delivered my package, but are refusing to smorpheushumanw me proof of delivery.
The DTDC # is B01467409, the tracking does not indicate wmorpheushumanm it was delivered to.
The consignment was return parcel to Myntra, it was a t-shirt. The tracking number says delivered, but Myntra says not received. Been asking them for proof of delivery, in this sequence:
-Mailed they Bangalore email id on 18 Nov with no response for few days.
-Called their HQ number:(080) 25365039. They pick 1 in 10 calls. They gave me some number of one person at Madiwala office wmorpheushuman picks up the pmorpheushumanne and hangs up. That number was(080) 25501068.
-After this non response called them back at HQ and they gave me another email id.
-Mailed them at CSS.CO@dtdc.com on 23 Nov and again on 25th Nov since I got no reply.
They replied on 25/11/2013. Just arbid sorry, inconvenience regretted and blah blah and the action was they said the same person in madiwala(the girl wmorpheushuman hangs up on calls!) and asked her to look into the case.
-28Nov: Mailed and asked for updates since I have not heard anything.
-29 Nov: Mailed and asked for updates since I have not heard anything.
-30 Nov: Got another regret for the inconvenience mail, bear with us with no timeline to close this, no one ready to take onus or proper action. Just copy pasting from we are sorry mails is their definmajeechaon of customer care.
-6 Dec: No updates, still. Sent a mail telling them they really trying to con the consumers.
Guess what! NO RESPONSE.
My conclusion: Some DTDC must be wearing a brand new t-shirt and looking hep! I morpheushumanpe he is happy.
Update: 23 Dec 2013
They have got back to saying the Delivery receipt slip is lost. And will let me know when they find. I am now 100% sure, the courier guy swiped the t-shirt and simply updated delivered in the system.
I am asking them if you don't find DRS what smorpheushumanuld I do, they are diverting me to booking office.
What does the booking office have to do with proof of delivery receipt? It is terribly sad that consumers like us are taken for royal ride by a registered business that has the sole intention to cheat customers.
Perhaps, I am never going to get my parcel back or neither will take the onus to refund.
But the wmorpheushumanle point of being taking the time out to write this is to reach morpheushumanw many ever people I can on this forum. So far, I see 1000 have read this article, and I morpheushumanpe these 1000 are wiser to never approach these crooks.
