Jul 18, 2012 09:59 PM
3164 Views
A courier was sent from Bangalore on 5th July, 2012. The website DTDC shows it has been received in Cochin and taken out for delivery on 7th July, 2012. But even after 10 days the courier is yet to be delivered. On persistent calling at last a polite lady picked up the phone and promised to get back to me soon once she traces my consignment. She was prompt enough to call me back after 2 hours and told me we have traced your courier since it is late in the evening the same will be delivered the next day morning.
Since I did not receive the courier the next day upto afternoon, I called up the same lady who was again polite and prompt enough to call me back and assure me that the same will be delivered shortly. But even though more than 24 hours have elapsed after the customer care execuitive assurance the courier is yet to reach my house. The icing on the cake I am staying hardly 1/2km away from the courier's branch office. I was told it has already been entrusted for delivery but the delivery man is still to deliver. Is there no way checking this type shabby service. I understand DTDC's service is hoplessly prompt and both the sites as well as their phones are not available at all.
Customers please think more than twice to send any courier from DTDC. I think all the online shopping sites should stop send their articles with DTDC. It spoils the image of the seller.
