Apr 15, 2017 03:03 PM
4895 Views
(via Mobile)
(Updated Apr 15, 2017 03:03 PM)
I have been using their services since long time but for the past few deliveries were very disappointing specifically from hsr bda complex branch, bangalore.
Cons:
They charge for expressway which should reach by next day eod that's what they tell at the time of taking the package but the package reaches after 10days which is even more than normal delivery
Upon asking for refund of money since expressway does not make any sense and still I was charged for expressway, they said refund is not possible even they accepted the mistake but are not ready to bear the consequences
After 10 days my package was delivered in a very bad condition. I had some important papers which I sent but I am seeing this for first time that even papers cannot be delivered properly by a courier company like dtdc. Even their customer care service is worst than ever. No one has any clue about the courier. They just tell you the same status what even you see on the site. Totally worst customer care people with no knowledge on how to handle things. I have escalated to their manager and even she is like that oy. They will politely tell you that they are working on it and will call you tomorrow but tomorrow never comes. You have to scream, shout and what not but nothing helps here.
I strongly recommend not to use this service at all not even in case of emergency
I wish there should have been negative ratings available here, I would have given that.
