Jan 17, 2013 12:37 AM
7336 Views
I have sent a return shipment to jabong.com using dtdc courier services. The courier was sent on Dec 24, 2012 from Hyderabad to Gurgaon (AWB No.: H11622540). Status of the courier is still in transit. It caused me a loss of Rs. 900.
The worst part is their customer care services. I called their Hyderabad customer care services approximately ten times. The representative responding to the call behaves as if I was expected to deliver the product myself. They refused to register my complaint. Thanks to Gurgaon representative that they atleast registered my complaint. But still no help with it.
It is better to throw your goods in dustbin then by sending it by DTDC courier. At least you will have satisfaction as well as courier charges are saved.
Thanks & Regards,
Saurabh Sinha
Courier Tracking ID: H1162254
