Consignment No- V71334719
From- Mohali, Punjab
To- Simdega, Jharkhand
Type- Documents
My friend had sent all my University degree receiving from University. Booked from DTDC office on 24/06/21, present inside University campus. And I had chosen PREMIUM Service. All type service is same nothing special. All was fine till ranchi on 27/06/21, but Ranchi DTDC office lost whole sack of consignment containing 22 items of simdega district in somewhere on road of Ranchi while transferring. My University degree was one of item in that sack.
When I called to customer support after 2 days, they were giving stupid reasons - 1.Political unrest 2.heavy rainfall. Both reason was lie as there was no such conditions. It continued for 3 days with same reason. One day I asked to transfer them to their senior member, they were simply denying like line is busy but somehow I talked to him- he gave the correct information that it's lost. Every you call to customer support, they say consignment will be delivered in next 24hrs.
Also, they will not take your call of same phone number, once there is serious issue. After 1 week, they mailed, screenshot attached.
They simply done FIR to save themselves and done nothing. When I asked DTDC Ranchi Manager, what else you are doing to find that sack, he reply "What else he can do", I was shocked to hear this from a private firm.
They ruined my whole career and they even didn't talked me after all this, what next DTDC do for me or anything.
